museodelprado-tickets.org, managed by MNPQ Gestores Turísticos SL
Independent website, not affiliated with the Prado Museum
24/7 customer service
LEGAL NOTICES – MY TOP TOUR
Last updated: July 1, 2026
FIRST.— IDENTIFICATION OF THE WEBSITE OWNER
This website, hereinafter referred to as the “WEBSITE, “ is accessible at
museodelprado-tickets.org,
is owned by MY TOP TOUR —MNPQ GESTORES TURÍSTICOS, S.L.—,
a Spanish company with Tax ID Number (CIF) B19650613 and registered address at
, Calle Francisco Grande Covián, 20, Postal Code 18100, Armilla, Granada, Spain,
, registered in the Granada Commercial Registry, Volume 1644, Book 0, Folio 38,
Page GR-50771, 1st entry.
For the purposes of notifications, MY TOP TOUR designates its registered address as Avenida
Fernando de los Ríos, 31, Postal Code 18100, Armilla, Granada, Spain.
Contact information: email
soporte@mytoptour.es,
, phone +34 958 53 50 28.
MY TOP TOUR operates as a wholesale and retail travel agency,
, dedicated to the brokerage and marketing of tourism services and products,
, with identification number C.I.AN-187008-3.
SECOND.- PURPOSE OF THE WEB
MY TOP TOUR hereby makes available to the public the
“user,“ who accesses the website to obtain information about its services
and tourism offerings, as well as the ability to book and pay for said
services directly through the channels provided for that purpose, hereinafter,
“CONTENT” and “SERVICES. “ The website,
, is therefore both informational and transactional in nature.
The terms, conditions, and procedures applicable to the electronic contracting of tourism services at
are governed by the General Terms and Conditions of Contract
, which form an integral part of this Legal Notice for all
purposes.
MY TOP TOUR may modify the content of this Legal Notice at any time
. The applicable version will be the one in effect at the time of access,
, and the date of the last update will always be indicated at the top of the document
.
THIRD – CORRECT USE OF THE SERVICES
The user agrees to use the Services diligently, properly, and
lawfully. In particular, and by way of example only and without limitation,
the following is prohibited:
Using the Services for purposes or effects that are contrary to the law, morality,
generally accepted standards of conduct, or public order.
Reproducing, copying, distributing, publicly communicating, transforming, or
modifying the Services or their content, unless authorized by the owner
of the corresponding rights or when permitted by law.
Infringe upon any intellectual or industrial property rights of
, MY TOP TOUR, or third parties.
To use the information obtained through the website to send advertising,
direct sales communications, or unsolicited messages directed at a
large number of people, as well as to market or disclose such information.
Third-Party Links and Content: The Website may include
links to third-party platforms, including customer review management platforms such as
Google Business Profile and Trustpilot. MY TOP TOUR
does not control nor assume responsibility for the terms, policies, or
content of such platforms, which are governed by their respective
terms and conditions; however, MY TOP TOUR will endeavor to maintain
reasonable consistency between the information published on those channels and on
this website.
The user shall be liable for any damages that MY TOP TOUR may suffer
as a result of a breach of the foregoing obligations or
any other obligations set forth in this document or in applicable regulations.
Minors must use the Website under the supervision and with the
consent of their parent or legal guardian, who will be responsible
for any purchases or use of the Website made on their behalf. The processing
of any personal data that may be collected is governed by the Privacy Policy
.
MY TOP TOUR will ensure compliance with current laws and regulations and may,
at its sole discretion and in a proportionate manner, suspend the Service or
exclude the user from the WEBSITE in the event of reasonable grounds to believe that
crimes or misdemeanors defined in the Penal Code have been committed, or in the event of conduct contrary
to these terms and conditions that disrupts the operation, image, or reputation of
MY TOP TOUR.
SECTION 4. RULES OF CONDUCT IN CUSTOMER SERVICE
Users can contact MY TOP TOUR through its
Customer service, available by phone every day of the week from
8:30 a.m. to 8:00 p.m., and via email 24 hours a day,
with no guaranteed response time—provided they adhere to the following code
behavioral:
No user may impersonate another person or organization.
Impersonation may constitute a violation or a crime
under the Spanish Penal Code and Civil Code.
Disrespectful or offensive language may not be used. Messages containing threats, serious insults, or comments that may be humiliating
are not permitted. MY TOP TOUR reserves the right to remove such content
and to take appropriate legal action.
It is prohibited to use the customer service channel to present,
mention, or recommend third-party companies or websites, as well as to
engage in marketing activities or send unsolicited communications
—”spam”—. MY TOP TOUR may remove such content and the accounts
responsible for it, without prejudice to reporting the facts to the
competent authorities, including, where applicable, the Spanish Data Protection Agency
, when the conduct may constitute a violation of
the regulations on unsolicited commercial communications.
Personal data provided through this channel will be processed in accordance with
and the provisions of the Privacy Policy.
FIFTH.- ELECTRONIC CONTRACT WITH THE CUSTOMER
All matters relating to electronic contracting between the customer and MY TOP TOUR,
“What Includes”
SIXTH – APPLICABLE LAW AND JURISDICTION
These terms and conditions are governed by Spanish law. For the
resolution of any dispute that may arise in connection with
this Legal Notice, the parties submit to the Courts and Tribunals of
Granada, Spain, without prejudice to any mandatory jurisdictions that, in accordance with
applicable law, may correspond to the consumer based on their
place of residence, and without prejudice to the mandatory consumer protection provisions
that may apply in the consumer’s country of residence
when the consumer is located outside of Spain.
For consumers residing in the European Union, Regulation (EU) No. 1215/2012 will apply—
, where applicable—which may confer jurisdiction on
the courts of the consumer’s domicile.
CONTACT
Tax address: Calle Francisco Grande Covián, 20,
, Postal Code 18100, Armilla, Granada, Spain.
Address for service of process: Avenida Fernando
de los Ríos, 31, Postal Code 18100, Armilla, Granada, Spain.
Phone:+34 958 53 50 28
—every day, from 8:30 a.m. to 8:00 p.m.—.
