General terms and conditions

OF GENERAL INTEREST

This website contains the General Conditions of Use of the same, as well as its Privacy Policy and Cookies Policy under which, MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will provide its tourist services and on-line reservations.

Please read these terms and conditions of use of this website carefully before making an inquiry about any service offered on this website will be subject to these terms and conditions.

TERMS AND CONDITIONS OF USE

ENTITY DATA

MY TOP TOUR is the commercial brand under which the services offered by the entity are grouped:

MNPQ GESTORES TURÍSTICOS, S.L. with CIF B19650613, registered in the Mercantile Registry of Granada, Volume 1644, Book 0, Folio 38, Page GR-50771, 1st inscription.

In compliance with Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, we inform you that:

1.ACCESS AND CONDITIONS OF USE OF THE WEB SITE

The Web Page has a part that can be visited and accessed without providing your data; in this case, its use is merely informative. In addition, it has another section in which the user will have to provide his/her data for the correct management and purchase of the available tourist packages. In this on-line purchase process, basic identification data will be requested as well as the necessary data for payment by PayPal, MasterCard and VISA.

By accessing any part of this Web Site, you are accepting the General Conditions of Use of the Web Site. If you do not accept the terms and conditions of this Site, you must leave it immediately, and you will not be able to place orders through it (specification contained in the European Regulation 679/2016 on data protection policy).

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) may revise the Terms and Conditions of this Website at any time, so please check the content of these conditions periodically, as you will be subject to the terms and conditions in force at the time you place an order with us.

Access to the Web requires an Internet connection. The availability and quality of Internet access may vary depending on several factors such as the available bandwidth, the type of device used or the geographical location of the User. These factors do not depend on MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) nor is it responsible for any aspect related to the User’s Internet access service.

LEGAL STATUS

By making a communication through the contact form on the website, you warrant that you have the legal capacity to enter into binding contracts.

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will not process data of minors or those who require legal guardianship.

LIMITATION OF LIABILITY

A.- From the user.
The use made by the user of museodelprado-tickets.org will be the sole and exclusive responsibility of the user, exonerating MNPQ GESTORES TURÍSTICOS, S.L. of any damage or harm that directly or indirectly could cause, to the user or third parties, the non-observance of these Terms of Use by the user.

B.- Tourist tour providers
It will be their responsibility to prepare and update their offers, tourist services, and the data derived from them, without MNPQ GESTORES TURÍSTICOS, S.L. being responsible for the maintenance, updating or supervision of the aforementioned information.

C.- Waiver of liabilities

MNPQ GESTORES TURÍSTICOS, S.L. shall not be liable either directly or secondarily for the following liabilities:

CONTRACTING

Once the User selects a Service and/or Tourist Product on the website, he/she will be redirected to a calendar where he/she will be able to select the date on which the chosen service and/or tourist product will be carried out. Subsequently, the User will be able to determine the schedule in which it will take place, within the availability offered on the Website, as well as the number of people, differentiating between adults, students and children of different ages.

Reservations are subject to acceptance by My Top Tour; to the availability of the Service and/or Tourist Product contracted; as well as to the User’s compliance with and acceptance of these General Conditions and the Policies of Use.

To complete the reservation, the User will proceed to fill out a form where his/her name and surname will be requested, as well as an email for the sending of the reservation voucher (hereinafter, “the Voucher”). You may also optionally provide your telephone number and comments or observations on the matter.

Upon completion of the form and acceptance of these General Terms and Conditions and the Policies of Use, the User will be directed to the payment gateway (hereinafter referred to as “the Gateway”).

Once in the Gateway, the User will choose the payment method, according to his convenience, and the verification and authentication of the same will be carried out. Finally, the User will automatically receive a booking confirmation to the email provided. Upon receipt of this confirmation, the binding contract (hereinafter referred to as “the Contract”) shall be concluded.

My Top Tour has the right not to accept the reservation in the event that the payment information is not approved, or that any other type of incidence related to the General Conditions is detected. When you make a transaction through our Website we will proceed to send you a confirmation email containing the details of the transaction. My Top Tour recommends the User to verify that the details in the confirmation message are correct and to keep a copy for his/her records.

In those Services and/or Tourist Products contracted in which there is no availability for the date or time chosen by the User, My Top Tour will make the necessary arrangements so that the User can carry it out on another date or time slot.

Exceptionally, some of the bookings of Services and/or Tourist Products contracted through the My Top Tour website may be subject to the following conditions are not carried out through the use of the reservation calendar, but require a request for availability through a contact form. Once the request has been formalized, My Top Tour will be the one who will establish direct contact with the User through the data provided by the User to confirm availability.

5.WITHDRAWAL PROTOCOL (RETURNS)

Failure to show up for a visit or after the tour start time, as well as not carrying your ID card or passport for visits that include tickets to the Alhambra or other monuments that require it, will not entitle you to any refund of the amount of the tours purchased.

The cancellation policy is specified on each product page.

To request changes or cancellations you must communicate them in writing to the following e-mail address: soporte@mytoptour.es.

Similarly, according to Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16, it is established on the basis of Article 103 (referring to the exceptions to the right of withdrawal) that:

In this way it will be exempted from the right of withdrawal in accordance with the above and the cancellation policy to which each product is subject as well as indicated on the website. The client will assume the cost of the reservation in case of cancellation.

In the event of a pandemic or other force majeure beyond our control that prevents the tour from taking place, the amount you have paid will be made available to you in the form of a voucher to consume any of our products with a validity of 2 years and not with the transfer of the money paid.

6.CUSTOMER SERVICE

Our Customer Service team will try to solve any doubt you may have about our tourist services. You can contact our customer service from Monday to Friday from 8:30 a.m. to 6:00 p.m. by phone at +34 958 53 50 28 and by e-mail at soporte@mytoptour.es.

6.1. Referral of complaints and claims

Customers may submit any complaints they deem appropriate either by mail or electronically. The postal address for sending claims is Edificio Spring Glory, C. Parque de las Ciencias, nº1 – 1ª planta (Office D-E), CP 18006 Granada. In case the customer prefers to make the claim online or electronically, he/she should send it to the following e-mail address: legal@mytoptour.es. You may also make your queries and claims by telephone by calling the following telephone number: +34 958 53 50 28.

The application form for complaints and claims of the Junta de Andalucía can be found in the following link: https: //ws231.juntadeandalucia.es/hoja/hojas/impresionFrom.do

Similarly, if the customer considers it appropriate, he/she may file a complaint or claim through the European Union’s Dispute Resolution Platform. Through the following link: https: //ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

7.LINCENCIA OF USE OF THE WEB SITE

You may use this website, as well as print and download extracts from it for your personal non-commercial use, provided that you comply with the following rules:

7.1. You may not engage in fraudulent use of the Site (such as hacking or scraping).

7.2 Unless otherwise stated, copyright and all other intellectual and industrial property rights in this Website and the content published on it (including but not limited to photographs and graphic images) are owned by MNPQ GESTORES TURÍSTICOS, S.L. These works are protected by laws and conventions on intellectual property and copyright worldwide, and all rights are reserved.

7.3 You may not modify the digital or paper copies of any content you print and you may not use any drawings, photos or other graphics, video or audio sequences independently of any accompanying text.

Prado Museum Tickets

Legal

museodelprado-tickets.org is owned by MNPQ Gestores Turísticos SL, a wholesale-retail travel agency with C.I.AN-187008-3, operating under the trademark My Top Tour. We are not the official retailer of the Prado Museum, we are a travel agency specialized in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All of our prices are bundled or broken down by service.